Customer Service Request

Before Submitting A Service Request


Before submitting a service request, please take a few minutes to review our Frequently Asked Questions (F.A.Q.) and Product Care / Stain Removal pages. The answers you are looking for may be available here.

Many problems are installation related. If this is the case, please contact your contractor. If you think your problem is a product defect, please fill in this form briefly describing the issue and include photographs.

Customer Service Form


Sometimes, after installation, issues can arise. If you have an issue with your installation, please fill in this brief form. Please include up to three photos of the installation (less than 1.5MB in size), and briefly describe the issue:

Homeowner Information:


Approx. Date of Install (*)
Please add a value for Date.
First Name (*)
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Last Name (*)
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Street Address (*)
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City (*)
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State (*)
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Zip (*)
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Primary Phone #
E-mail (*)
E-mail: is not a valid e-mail address.

Product Information:


Product (*)
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Color (*)
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Total Sq. Feet
Describe (*) Please Explain Your Issue In Detail

Please add a value for Please Explain Your Issue In Detail.
You may upload up to three descriptive photos:
 
Please add a value for Photo 1. (*)


Installation Information:


Job Installed By (*)
Please add a value for Installer.
Dealer Where Product Was Purchased
 
Contractor Name:
Contractor Street Address:
Contractor City:
Contractor State:
Contractor Zip:
Contractor Phone #:
Contractor Cell Phone #:
Contractor E-Mail:

  • Stormwater Solutions
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Prevent flooding and reduce runoff with Nicolock environmental pavers!

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Rosetta By Nicolock

Extend the use of your Nicolock patio with the addition of a handsome Outdoor Living feature or two!

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Rosetta By Nicolock

Rosetta Hardscapes accurately creates the look and feel of nature in any application you imagine.

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Looks Like Natural Stone

Bradstone Looks Like Natural Stone

They wanted a natural look in quality, texture, and color. Bradstone by Nicolock was the answer.

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Latest Commercial

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Roberto Nicolia and a satisfied homeowner will show you "The Nicolock Difference." 

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Production Facilities

Nicolock products are manufactured throughout the Northeast and the Mid-Atlantic states.

Nicolock of Long Island
640 Muncy Avenue
Lindenhurst, NY 11757
Phone: (631) 669-0700
Fax: (631) 669-0711
Email: info@nicolock.com

Nicolock of New England
99 Stoddard Avenue
North Haven, CT 06473
Phone: (203) 234-2800
Fax: (203) 985-0381
Email: info@nicolock.com

Nicolock Mid-Atlantic
8400 Progress Court
Frederick, MD 21701
Phone: (301) 620-0100
Fax: (301) 620-0007
Email: info@nicolock.com

Distribution Center, NJ
95 Seneca Street
Edison, NJ 08837
Phone: (201) 448-6975
Fax: (732) 960-9950
Email: info@nicolock.com

Distribution Center, DE
1000 South Market Street
Wilmington, DE 19801
Phone: (302) 981-0986
Email: info@nicolock.com

Distribution Center, MA
241 Francis Avenue
Mansfield, MA 02048
Phone: (508) 298-2243
Email: info@nicolock.com

Nicostone by Nicolock
200 Henry St.
Lindenhurst, NY 11757
Phone: (631) 669-0600
Fax: (631) 669-8052
Email: info@nicolock.com