Customer Service Request

Before Submitting A Service Request


Before submitting a service request, please take a few minutes to review our Frequently Asked Questions (F.A.Q.) and Product Care / Stain Removal pages. The answers you are looking for may be available here.

Many problems are installation related. If this is the case, please contact your contractor. If you think your problem is a product defect, please fill in this form briefly describing the issue and include photographs.

Customer Service Form


Sometimes, after installation, issues can arise. If you have an issue with your installation, please fill in this brief form. Please include up to three photos of the installation (less than 1.5MB in size), and briefly describe the issue:

Homeowner Information:
Approx. Date of Install (*)
Please add a value for Date.
First Name (*)
Please add a value for Name:.
Last Name (*)
Please add a value for Last Name.
Street Address (*)
Please add a value for Street Address.
City (*)
Please add a value for City.
State (*)
Please add a value for State.
Zip (*)
Please add a value for Zip.
Primary Phone #
E-mail (*)
E-mail: is not a valid e-mail address.

Product Information:
Product (*)
Please add a value for Product.
Color (*)
Please add a value for Color.
Total Sq. Feet
Describe (*) Please Explain Your Issue In Detail

Please add a value for Please Explain Your Issue In Detail.
You may upload up to three descriptive photos:
 
Please add a value for Photo 1. (*)


Installation Information:
Job Installed By (*)
Please add a value for Installer.
Dealer Where Product Was Purchased
 
Contractor Name:
Contractor Street Address:
Contractor City:
Contractor State:
Contractor Zip:
Contractor Phone #:
Contractor Cell Phone #:
Contractor E-Mail:

  • Presidents Promise
  • BRADSTONE by Nicolock
  • New Commercial
  • Enter to Win
  • Environmental Pavers
  • New Installation Videos

President's Promise

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Technological advances, select materials, and rigorous quality-control guarantee product consistency. This allows us to offer you a lifetime warranty on our products.

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BRADSTONE by Nicolock

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Top craftsmen have taken special care to replicate the handcrafted stonework of English tradition. Enjoy our BRADSTONE products including patios, walls, outdoor living features, stepping stones, edging, and more!

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New Commercial

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Roberto Nicolia and a satisfied homeowner will show you "The Nicolock Difference." 

View now...

enter_to_win

Every year, Nicolock gives away a FREE patio valued at $5,000. You can enter to win this or one of several contest giveaways!

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Environmental Pavers

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Looking for an environmentally-friendly paver? SF-Rima™ is designed to reduce stormwater runoff and decrease flooding while still providing a pavement strong enough for vehicular traffic.

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New Installation Videos

video_rotate_install

These six short videos will help you prepare for your paver installation whether you are doing the work yourself or hiring a contractor!

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Production Facilities

Nicolock products are manufactured throughout the Northeast and the Mid-Atlantic states.

Nicolock of Long Island
640 Muncy Avenue
Lindenhurst, NY 11757
Phone: (631) 669-0700
Fax: (631) 669-0711
Email: info@nicolock.com

Nicolock of New England
99 Stoddard Avenue
North Haven, CT 06473
Phone: (203) 234-2800
Fax: (203) 985-0381
Email: info@nicolock.com

Nicolock Mid-Atlantic
8400 Progress Court
Frederick, MD 21701
Phone: (301) 620-0100
Fax: (301) 620-0007
Email: info@nicolock.com

BRADSTONE by Nicolock
200 Henry St.
Lindenhurst, NY 11757
Phone: (631) 669-0600
Fax: (631) 669-8052
Email: bradstone@nicolock.com

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