Customer Service Request

Before Submitting A Service Request

Before submitting a service request, please take a few minutes to review our Frequently Asked Questions (F.A.Q.) and Product Care / Stain Removal pages. The answers you are looking for may be available here.

Many problems are installation related. If this is the case, please contact your contractor. If you think your problem is a product defect, please fill in this form briefly describing the issue and include photographs.

Customer Service Form

Sometimes, after installation, issues can arise. If you have an issue with your installation, please fill in this brief form. Please include up to three photos of the installation (less than 1.5MB in size), and briefly describe the issue:

Homeowner Information:

Approx. Date of Install (*)
Please add a value for Date.
First Name (*)
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Last Name (*)
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Street Address (*)
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City (*)
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State (*)
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Zip (*)
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Primary Phone #
E-mail (*)
E-mail: is not a valid e-mail address.

Product Information:

Product (*)
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Color (*)
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Total Sq. Feet
Describe (*) Please Explain Your Issue In Detail

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You may upload up to three descriptive photos:
Please add a value for Photo 1. (*)

Installation Information:

Job Installed By (*)
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Dealer Where Product Was Purchased
Contractor Name:
Contractor Street Address:
Contractor City:
Contractor State:
Contractor Zip:
Contractor Phone #:
Contractor Cell Phone #:
Contractor E-Mail:

  • Outdoor Living
  • Stormwater Solutions
  • Lookbook
  • Rosetta by Nicolock
  • Looks Like Natural Stone

Rosetta By Nicolock

Extend the use of your Nicolock patio with the addition of a handsome Outdoor Living feature or two!


Prevents flooding

Prevent flooding and reduce runoff with Nicolock environmental pavers!


Rosetta By Nicolock

Rosetta Hardscapes accurately creates the look and feel of nature in any application you imagine.


Outdoor Living Brought to Life!

Bradstone Looks Like Natural Stone

Sometimes we dream of a perfect world, but sometimes we aren't dreaming at all!

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Production Facilities

Nicolock products are manufactured throughout the Northeast and the Mid-Atlantic states.

Nicolock of Long Island
640 Muncy Avenue
Lindenhurst, NY 11757
Phone: (631) 669-0700
Fax: (631) 669-0711

Nicolock of New England
99 Stoddard Avenue
North Haven, CT 06473
Phone: (203) 234-2800
Fax: (203) 985-0381

Nicolock Mid-Atlantic
8400 Progress Court
Frederick, MD 21701
Phone: (301) 620-0100
Fax: (301) 620-0007

Distribution Center, NJ
95 Seneca Street
Edison, NJ 08837
Phone: (201) 448-6975
Fax: (732) 960-9950

Distribution Center, DE
1000 South Market Street
Wilmington, DE 19801
Phone: (302) 981-0986

Distribution Center, MA
241 Francis Avenue
Mansfield, MA 02048
Phone: (508) 298-2243

Nicostone by Nicolock
200 Henry St.
Lindenhurst, NY 11757
Phone: (631) 669-0600
Fax: (631) 669-8052